Käyttäjäodotuksissa
Käyttäjäodotuksissa, often translated as "user expectations," refers to the set of beliefs, desires, and assumptions that users have about how a product, service, or system should function and perform. These expectations are shaped by various factors including past experiences, marketing, word-of-mouth, and industry standards. Understanding and effectively managing user expectations is crucial for success in any user-centric design or service delivery process.
When user expectations are met or exceeded, it typically leads to satisfaction, loyalty, and positive recommendations.
Designing for user expectations involves anticipating what users will anticipate and ensuring that the actual experience