Itfunctions

itfunctions is a term used in information technology management to describe the set of operational capabilities that organizations rely on to plan, deliver, secure, and optimize technology services. It is not a formal standard, but a descriptive umbrella for the functions that support IT services, infrastructure, applications, data, and security.

The scope typically includes IT operations, service and incident management, change management, security management, identity and access control, data management, backup and disaster recovery, network and system administration, cloud and virtualization management, and application support.

In practice, itfunctions are mapped to ITSM and governance frameworks such as ITIL and COBIT, guiding processes, roles, and metrics. Organizations align these functions with business goals, regulatory requirements, and risk management.

Common metrics include service availability, incident resolution time, change success rate, and mean time to recovery. Tools used span monitoring, ticketing, configuration management databases, automation, SIEM, and backup solutions.

Challenges include complexity, changing technology stacks, vendor management, data privacy, and aligning with customer expectations.