Incidentshantering
Incidentshantering, often translated as incident management, is a systematic process for responding to and resolving disruptions or unexpected events that impact IT services or business operations. The primary goal is to restore normal service operation as quickly as possible and minimize the adverse impact on business activities. This involves a series of steps including detection, logging, classification, prioritization, diagnosis, resolution, and closure of incidents.
When an incident occurs, it is first detected, either through automated monitoring tools or user reports. This
Diagnosis involves investigating the root cause of the incident, often through a structured troubleshooting process. Once