IncidentPushed

IncidentPushed is an open-source project management and incident response tool designed to streamline the handling of operational incidents, particularly in DevOps, IT, and site reliability engineering (SRE) environments. It provides a structured approach to managing incidents from detection to resolution, emphasizing collaboration, transparency, and efficiency.

The platform integrates with various monitoring and alerting systems, allowing teams to receive incident notifications and escalate issues automatically. IncidentPushed supports real-time communication through channels like Slack, Microsoft Teams, or email, ensuring that all stakeholders are informed promptly. It also includes features for assigning roles (e.g., responders, observers, and commanders) to clarify responsibilities during an incident.

Key components of IncidentPushed include an incident dashboard for tracking progress, a timeline of actions and updates, and post-incident reviews to analyze root causes and improve processes. The tool encourages structured communication by enforcing a clear flow of information, such as status updates and resolution steps, which helps prevent confusion during high-pressure situations.

IncidentPushed is built with modularity in mind, allowing organizations to customize workflows and integrate with existing tools. It is particularly useful for teams that rely on incident management best practices, such as those outlined in the Google SRE book or the ITIL framework. The project is community-driven, with contributions from developers and DevOps professionals aiming to improve incident response practices.

While IncidentPushed is not as widely adopted as some commercial alternatives, it is valued for its simplicity, cost-effectiveness, and alignment with open-source principles. It is best suited for teams seeking a lightweight yet robust solution for managing operational incidents without heavy vendor lock-in.