ITverksamhetsstyrning
ITverksamhetsstyrning, also known as IT service management (ITSM), is a set of practices and processes that aim to align IT services with the needs of the business. It focuses on delivering high-quality IT services that meet or exceed customer expectations, while also improving the efficiency and effectiveness of IT operations. ITSM is based on a service lifecycle that includes service strategy, service design, service transition, service operation, and continual service improvement.
The primary goal of ITverksamhetsstyrning is to ensure that IT services are available, reliable, and secure,
ITverksamhetsstyrning is often implemented using a framework such as ITIL (Information Technology Infrastructure Library), which provides
In summary, ITverksamhetsstyrning is a critical discipline for organizations that rely on IT services to support