GoToAssist

GoToAssist is a remote support software solution that allows IT professionals to remotely access and manage end-user computers. It is developed by LogMeIn, a subsidiary of GoTo. The service enables technicians to troubleshoot technical issues, install software, and provide assistance to users regardless of their geographical location.

The core functionality of GoToAssist involves initiating a remote session. A support representative can send a link or code to the end-user, who then downloads and runs a small application to grant access. Once connected, the technician can see the user's screen, control their mouse and keyboard, and transfer files. Features often include chat capabilities, session recording, and the ability to reboot and reconnect to a system.

GoToAssist is utilized by various organizations, including IT support departments, managed service providers (MSPs), and individual consultants. It aims to improve efficiency and reduce downtime by providing rapid remote troubleshooting. The platform offers different tiers of service, catering to varying business needs and user volumes. Security is a significant aspect, with the software employing encryption to protect data transmitted during remote sessions.