CrashFiles

CrashFiles is a software platform for collecting, processing, and analyzing crash reports and error logs from applications across mobile, web, and desktop environments.

Developers integrate SDKs that capture exceptions, stack traces, device and environment data, app version, and user sessions. CrashFiles aggregates reports, performs deduplication, and presents a searchable dashboard to help identify frequent failures. It also provides integrations with popular issue trackers and alerting systems.

The platform exposes an API and web interface for querying data, configuring alerts, and linking crashes to development work. It supports symbolication and source maps, encryption in transit and at rest, role-based access control, and configurable data retention policies.

CrashFiles was founded in 2016 by Anna Kim and Raj Patel in San Francisco. It began as a SaaS service and later offered on-premises deployments for enterprise customers.

Impact and positioning: the service is used by startups and larger teams to reduce time to diagnosis and resolution. Competitors include Sentry, Bugsnag, and Rollbar. CrashFiles operates under a commercial license with multiple pricing tiers.