CallManagerUCM

CallManagerUCM is an enterprise communications platform that provides call control and unified communications capabilities. It is designed to replace traditional PBX systems and to integrate voice, video, messaging, and presence into a single solution. The platform supports SIP-based telephony, enabling connections from IP phones, soft clients, and mobile apps to a central service.

Key features include dynamic call routing, voicemail and unified messaging, audio and video conferencing, presence and instant messaging, call recording, and integration with external applications through APIs. It supports mobility and remote work through secure access from outside the corporate network, and can be deployed on premises, in a private cloud, or in a public cloud.

Architecture and scalability: CallManagerUCM is designed for high availability through clustering of servers, database replication, and disaster recovery options. It scales by adding nodes, gateways, or media resources as demand grows. Administrative tasks are performed through a web-based console and supported by APIs for automation and integration. Security: The platform provides encryption in transit (TLS, SRTP), authentication, and secure interconnections with PSTN gateways and SIP trunks to protect communications.

Interoperability and ecosystem: It includes connectors for CRM and contact center systems, and supports integration with third-party collaboration tools. Licensing is commonly based on per-user or per-device models, with optional add-ons for advanced features such as call recording, analytics, and advanced routing. Overall, CallManagerUCM aims to offer a centralized, scalable, and secure hub for voice, video, and collaboration services within an enterprise.