Asiakastaulu

Asiakastaulu is a term used in Finnish service contexts to refer to a display that presents information related to customers or customer service. The exact form and content of an asiakastaulu vary by organization, but it typically denotes a physical board, card display, or digital screen located at or near a service point.

Common functions include showing queue numbers, service counters, current status, estimated waiting times, or general instructions for customers. In more analytical uses, the concept can also refer to dashboards that visualize customer flow, service times, or workload distribution for staff planning.

Usage is common in libraries, government offices, healthcare facilities, post offices, and retail environments, where it serves to improve transparency and guide customers through service processes. The term is not a formal technical standard in Finnish public administration; rather it is an informal description used by practitioners to refer to a display that supports queuing and customer information.

Etymology is straightforward: asiakas means customer and taulu means board or sign in Finnish, reflecting its function as a visual information aid in service settings. Related concepts include queue management, service design, and information displays used to communicate with customers during service encounters.