Ansprechpartner

Ansprechpartner is a German term that designates a person who serves as the primary point of contact for a specific topic, project, or organization. In business, administration, and nonprofit settings, an Ansprechpartner is named to provide information, answer inquiries, and coordinate communication with other departments or external parties. The term is commonly used in formal notices, directories, and contact sections on websites to guide stakeholders to the right person.

Responsibilities typically include receiving questions, providing accurate information, deciding who should respond, and forwarding requests to the appropriate internal unit. The Ansprechpartner may also manage timelines, ensure follow-up, and protect sensitive information by limiting who may access certain data. In many organizations, there is a defined procedure for escalation when the primary contact is unavailable.

To designate an Ansprechpartner, an organization usually specifies the person’s name, role, department, and official contact details such as telephone and email. These details are often published on websites, in annual reports, or in customer service materials to facilitate external inquiries and internal coordination. It is important to maintain current information and to assign a backup or deputy to avoid bottlenecks.

Language usage varies: the masculine form Ansprechpartner can be accompanied by Ansprechpartnerin for female, and Ansprechperson as a gender-neutral alternative. In German-speaking regions, these variants coexist, with organizations choosing based on policy and audience. See also: contact person, point of contact.