ühenduskõne

Ühenduskõne, often translated as connection call or linking call, is a telecommunication term referring to a type of call where a central operator or automated system establishes a connection between two or more parties. This is distinct from a direct dial-up call where one party initiates contact with another directly. Historically, ühenduskõne was a common method in early telephone systems, particularly before the widespread adoption of automatic exchanges. The operator would manually patch calls through using switchboards.

In modern contexts, the concept of ühenduskõne can be applied to various technologies. It is frequently used in conference calling services, where a host initiates a call and then invites or connects other participants. Automated systems can also facilitate ühenduskõne, for instance, in some customer service scenarios where a caller is put on hold and then transferred to a different department or agent, effectively creating an ühenduskõne. The key characteristic is the involvement of an intermediary, whether human or automated, in facilitating the communication link between the end users. This intermediary often manages the flow of audio and can sometimes provide additional services like call recording or participant management.