þjónustuþætti
þjónustuþætti is an Icelandic term that translates to "service element" or "service component." It refers to a distinct and measurable part of a service offering. In business and service management, understanding and defining these individual elements is crucial for service design, delivery, and evaluation.
These elements can encompass various aspects of the customer experience, from the initial point of contact
By breaking down a service into its constituent þjónustuþætti, organizations can more effectively identify areas for