þjónustustigs
þjónustustigs is an Icelandic term that translates to "service level" in English. It is commonly used in the context of business and technology to describe the agreed-upon quality or performance of a service. This concept is central to service level agreements (SLAs), which are contracts between a service provider and a customer that define the specific terms of the service.
A þjónustustigs typically outlines measurable metrics that the service provider commits to meet. These metrics can
The purpose of establishing a clear þjónustustigs is to ensure that both the provider and the customer