þjónustukatalogi

þjónustukatalogi is the formal, published inventory of IT services offered by an organization to its users. It provides concise descriptions of each service, the requirements for using it, and how to request or access it. In IT service management, it is the customer-facing portion of the organization's service portfolio.

Typical contents include the service name, a plain-language description, the service owner, service level targets (such as availability and performance), support level, cost or pricing model, eligibility or access rules, fulfillment and request processes, dependencies on other services, and relevant governance or security considerations.

The service catalog is usually distinguished from the broader service portfolio. The portfolio covers all services in the organization's control across their lifecycles (pipeline, catalog, retired), while the catalog lists only those services currently available to customers. Catalog management ensures information is accurate and up-to-date.

Access and usage: users find services via a self-service portal, browse descriptions, compare options, and place requests. The catalog supports transparency, standardization, and efficient request fulfillment, and it ties to related processes such as request management and financial management.

Governance: ownership by a service manager, regular reviews, data quality controls, and versioning are recommended to keep the catalog reliable. In practice, organizations may publish the þjónustukatalogi internally, or to customers and partners, and it is updated as services change.