ügyfélközpontúság
Ügyfélközpontúság, in English customer-centricity, is a business strategy that places the customer at the core of all business operations and decision-making. This approach involves understanding customer needs, preferences, and behaviors, and then aligning products, services, and processes to meet and exceed those expectations. The ultimate goal is to foster long-term customer loyalty and drive business growth through positive customer experiences.
Implementing an ügyfélközpontúság strategy requires a deep understanding of the target audience. This often involves market
Key elements of ügyfélközpontúság include personalized communication, proactive problem-solving, and a commitment to continuous improvement based