Ügyfélhiba

Ügyfélhiba is a Hungarian term that translates to "customer error" or "client mistake." It refers to a situation where a problem or issue arises due to an action, inaction, or misunderstanding on the part of the customer or client, rather than a fault of the service provider, product, or system. This concept is commonly encountered in various service industries, including IT support, telecommunications, retail, and customer service in general.

Identifying an ügyfélhiba can be crucial for efficient problem-solving. It helps to direct the resolution process towards the correct source of the issue and can prevent unnecessary blame or investigation into areas that are not at fault. Examples of customer errors include providing incorrect information, misinterpreting instructions, failing to follow proper procedures, or using a product or service in a way it was not intended.

It is important to distinguish ügyfélhiba from other types of errors, such as system failures or operator errors. While a customer error may require the customer to take corrective action, it does not necessarily imply negligence or incompetence on their part, but rather a deviation from the expected or intended use or interaction. Effective customer service often involves patiently guiding customers through potential errors and providing clear explanations to prevent future occurrences.