utastájékoztatás

Utastájékoztatás is the system and practice of providing passengers with timely and accurate information about public transport services. It covers schedules, routes, connections, disruptions, tickets, facilities, and safety information across rail, bus, tram, metro, and ferry services.

Information is conveyed through multiple channels: stationary signage, platform and station displays, electronic boards, public-address announcements, announcements within vehicles, mobile apps, websites, SMS alerts, social media, and printed timetables. Operators may also provide staff assistance and help desks.

Real-time information, or RTI, is increasingly important, using control center data, GPS and vehicle tracking to display arrivals, departures, platform changes and service disruptions. Accuracy and timeliness are essential; messages should be clear and translated where needed.

Accessibility and multilingual design are key: simple language, standardized icons, large-type text, audio announcements for visually impaired, visual announcements for hearing-impaired, and support in commonly used languages.

The purpose of utastájékoztatás is to help passengers make connections, reduce uncertainty, and improve safety and satisfaction. Implementation varies by operator and country, influenced by regulatory requirements and available technology. In many systems, utastájékoztatás is part of broader passenger rights and accessibility initiatives.