upsold
Upsold refers to a sales strategy where a salesperson attempts to sell a customer a more expensive, upgraded, or premium version of a product or service they are considering. This can also involve selling additional items or features that complement the original purchase, often at a higher price point. The goal of upselling is to increase the total transaction value and potentially enhance customer satisfaction by offering a superior or more comprehensive solution.
This technique is common across various industries, including retail, technology, and hospitality. For example, a customer
Effective upselling relies on understanding customer needs and presenting the upgrade as a benefit that directly