tietoindeksi

The **tietoindeksi** (literally "information index" in Finnish) is a statistical measure used in Finland to track the availability and accessibility of information in public administration. It serves as an indicator of how well public services and information are digitized and made available to citizens. The index was introduced to promote transparency, efficiency, and digitalization in government operations.

The tietoindeksi evaluates various aspects of public sector information, including the availability of digital services, the quality of online information, and the ease of accessing administrative procedures. It assesses whether citizens can perform common tasks—such as applying for permits, accessing public records, or filing taxes—entirely online. The index also considers the usability of digital platforms, including mobile accessibility and multilingual support.

The Finnish government and public sector organizations use the tietoindeksi to monitor progress toward digital transformation goals. A higher score indicates better alignment with the principles of the open data and digital service strategies. The index is periodically updated to reflect changes in public service offerings and technological advancements.

While the tietoindeksi is primarily a Finnish concept, its principles align with broader trends in digital governance, such as the European Union’s eGovernment Action Plan. It emphasizes the importance of citizen-centric digital services and continuous improvement in public administration. The index is not publicly ranked but is used internally to guide policy and service development.