teeninduslepinguid
Teeninduslepinguid, or service contracts, are agreements under which a service provider commits to performing maintenance, support, or other services for a client in relation to a product, system, or service. The contract typically specifies the scope of services, the parties involved, its duration, pricing, and termination terms. It may also define service levels, such as response times, problem-resolution times, uptime guarantees, on-site visits, and what is included in the service (parts and labour).
Pricing models can be fixed, time-and-materials, or tiered, with invoicing terms and potential service credits or
Termination provisions commonly allow termination for cause (breach) or convenience, with notice periods and wind-down or
Estonian context: In Estonia, teeninduslepingud fall under general contract law, with the Civil Code governing formation
Purpose and use: Businesses seek service contracts to ensure predictable support, clearly defined responsibilities, and budget