teeninduslepinguid

Teeninduslepinguid, or service contracts, are agreements under which a service provider commits to performing maintenance, support, or other services for a client in relation to a product, system, or service. The contract typically specifies the scope of services, the parties involved, its duration, pricing, and termination terms. It may also define service levels, such as response times, problem-resolution times, uptime guarantees, on-site visits, and what is included in the service (parts and labour).

Pricing models can be fixed, time-and-materials, or tiered, with invoicing terms and potential service credits or penalties tied to meeting or missing agreed service levels. The agreement usually covers cooperation requirements, access and security, data handling, and confidentiality. It often contains liability and indemnity provisions (often with a cap on damages), as well as force majeure, change control, and assignment clauses.

Termination provisions commonly allow termination for cause (breach) or convenience, with notice periods and wind-down or transition obligations. Renewal and price adjustment terms may be included, along with arrangements to ensure a smooth transition or handover at the end of the contract.

Estonian context: In Estonia, teeninduslepingud fall under general contract law, with the Civil Code governing formation and performance. If the contract involves a consumer, consumer protection rules apply; for commercial clients, business-law provisions apply. Internationally, such contracts align with common IT, facilities management, or equipment maintenance arrangements.

Purpose and use: Businesses seek service contracts to ensure predictable support, clearly defined responsibilities, and budget control, while providers use them to set deliverables and quality expectations.