tagastusõigused

Tagastusõigused, often translated as "rights of return" or "return rights," refers to the legal entitlement of consumers to return goods they have purchased. In most jurisdictions, these rights are primarily associated with distance selling, such as online purchases, mail order, or telephone sales, where the consumer has not had the opportunity to inspect the product before buying. The specific details and duration of these rights can vary significantly depending on national and regional legislation.

Typically, consumers are granted a cooling-off period, during which they can change their mind about a purchase without needing to provide a reason. This period usually begins from the date of delivery of the goods. If a consumer decides to return the item within this period, they are generally entitled to a full refund of the purchase price, including any standard delivery charges. However, consumers may be responsible for the cost of returning the goods unless otherwise stipulated by law or the seller's terms and conditions.

There are often exceptions to these return rights. For instance, personalized or custom-made goods, perishable items like food, sealed audio or video recordings, and hygiene products are frequently excluded. Damaged or misused goods may also forfeit the right to return. Sellers are usually required to clearly inform consumers about their return rights and the procedure for exercising them. Failure to do so can sometimes extend the return period or result in the seller bearing the return shipping costs.