supportcost
Support cost refers to the expenses incurred by an organization to provide customer or technical assistance for its products or services. This includes direct costs such as salaries of support staff, training, software licenses for support tools, and infrastructure like call centers or ticketing systems. Indirect costs can also be associated with support, including the time product developers spend addressing issues, the cost of returned or replaced goods, and potential damage to brand reputation from poor support experiences.
Effective management of support costs is crucial for profitability. Companies aim to optimize these expenses by