reisegodtgjørelse

Reisegodtgjørelse, also known as travel compensation, is a legal framework designed to protect consumers who have experienced financial loss due to travel-related issues. These issues can include flight delays, cancellations, lost luggage, and other disruptions. The primary goal of reisegodtgjørelse is to ensure that travelers are fairly compensated for their inconvenience and financial losses.

In Norway, the reisegodtgjørelse system is governed by the Norwegian Consumer Council and the Norwegian Civil Aviation Authority. It outlines the rights and responsibilities of both travelers and airlines. Under this framework, airlines are required to provide compensation for certain types of disruptions, such as significant delays or cancellations. The amount of compensation varies depending on the nature and duration of the disruption.

For example, if a flight is delayed by more than three hours, passengers are entitled to compensation. The compensation amount is typically calculated based on the distance of the flight and the time of the disruption. Additionally, airlines must offer assistance to passengers whose luggage is lost or delayed, including reimbursement for essential items.

Travelers have the right to file a complaint with the Norwegian Consumer Council if they believe they have been unfairly treated or not adequately compensated. The council investigates these complaints and, if necessary, intervenes to ensure that airlines adhere to the reisegodtgjørelse regulations.

Overall, reisegodtgjørelse aims to create a more transparent and fair travel experience for consumers, ensuring that they are protected against the financial and logistical challenges that can arise from travel disruptions.