reclamação
Reclamação is the act of expressing dissatisfaction about a fault, deficiency, or perceived injustice, and the resulting request for a remedy. The noun derives from the verb reclamar and is used in everyday language as well as in formal contexts.
In general usage, a reclamação can refer to complaints about products, services, treatment, or administrative decisions.
Legal and procedural aspects vary by jurisdiction. In some countries, reclamação also denotes a specific procedural
How a reclamação is typically filed and handled: the complainant provides a clear description of the issue,
Outcomes may include apologies, refunds, replacements, repairs, or policy changes. If the complaint is unresolved, it