queuewaiting
Queuewaiting refers to the experience of waiting for service in a queue or for entry into a process. It is a central concern of queuing theory, a field of operations research that analyzes how items or people arrive, wait, and are served. In practice, queuewaiting describes both the time a person spends waiting and the length of the queue itself.
Key quantities in queuewaiting include the arrival rate (lambda), service rate (mu), and utilization (rho = lambda/mu).
Factors influencing queuewaiting include variability in arrivals and service times, the number of servers, and the
Management approaches aim to reduce undesirable wait through staffing optimization, appointment systems, self-service options, and process
Applications span banks, retail, call centers, healthcare, and computer networks. Models are useful tools but rely