qualityto

Qualityto is a framework and platform for measuring and improving quality in software products and digital services. It combines a standardized set of quality metrics with a scoring mechanism intended to support continuous improvement across development, deployment, and operation stages.

Origin and development: The concept emerged from the Quality Open Initiative in 2017 as a vendor-neutral standard for reporting quality metrics. It evolved into a formal specification and open-source reference implementations, with commercial platforms offering compatible tooling since 2019.

Methodology: Qualityto defines core metrics such as defect escape rate, mean time to recovery, test coverage, customer-reported issues, and reliability indices. Data is collected from CI/CD pipelines, issue trackers, monitoring systems, and customer feedback. A composite quality score scales 0-100; dashboards provide context by dimension (product, team, release). Governance prescribes roles, audits, and documented baselines.

Implementation and use: Organizations can adopt the standard via open specifications or through compatible software; the system supports automation, alerting, and reporting. A qualityto badge is used to indicate compliance with defined quality thresholds in product documentation and marketing materials.

Reception and criticism: The approach is used by various SaaS and tech companies for reporting quality. Critics point to the potential for metric fixation, data quality concerns, and the challenge of cross-domain comparability.

Related topics include quality assurance, software quality metrics, and continuous delivery.