postgolive

Postgolive refers to the period after a new information system, application, or major release has been deployed to production. The focus during this phase is to stabilize operations, verify data integrity, and transition to ongoing support and continuous improvement. It typically follows go-live and precedes steady-state maintenance.

The scope of postgolive includes hypercare support, incident triage, monitoring, performance tuning, data reconciliation, and user training. Teams establish runbooks and knowledge repositories, validate data integrity, address configuration issues, and create a backlog of enhancements and fixes for future releases. Close attention is given to quality assurance in the production environment and to ensuring a smooth user experience during early usage.

Governance and roles in postgolive involve a cross-functional team such as a post-go-live lead, IT operations, application owners, and the service desk. Responsibilities include incident escalation, change coordination, monitoring, reporting on service levels, and ensuring a timely transition to standard support processes. Clear communication channels and escalation paths help coordinate between vendors, partners, and business units.

Processes and methods commonly used in postgolive encompass monitoring dashboards, alerting thresholds, issue tracking, and structured post-implementation reviews (PIRs). The PIR assesses what went well, what did not, and what should be improved in future projects. This phase emphasizes knowledge transfer, training, and the establishment of governance for ongoing enhancements and releases.

Key metrics tracked during postgolive include system availability, mean time to recovery (MTTR), incident volume, user adoption, data quality, and support ticket backlog. Risks include high incident volume, data discrepancies, and knowledge attrition, mitigated by documentation, stabilized support, and a defined stabilization window.