peruutuslistan

Peruutuskortti, often referred to as a peruutuslistan in Finnish, is a type of chargeback or refund process initiated by a cardholder when they dispute a transaction made with their credit or debit card. This process allows the cardholder to request their bank to reverse a payment that has already been processed.

The primary reasons for initiating a peruutuslistan include fraudulent transactions, goods or services not being delivered as agreed, or a merchant failing to provide a refund for returned items. The cardholder typically contacts their bank or card issuer to start the dispute process, providing evidence to support their claim.

Once the dispute is filed, the bank investigates the claim. If the investigation finds the cardholder's claim to be valid, the funds are reversed from the merchant's account and returned to the cardholder. This process can take several weeks or even months to resolve, depending on the complexity of the case and the cooperation of all parties involved.

Merchants have the opportunity to respond to the chargeback with their own evidence. The card networks, such as Visa or Mastercard, ultimately make the final decision on whether the chargeback is upheld. The peruutuslistan mechanism serves as a consumer protection measure, safeguarding cardholders against unauthorized or unsatisfactory transactions.