palvelumuodosta
Palvelumuodosta refers to the form or structure in which a service is delivered and organized. The term is most often used in Finnish public policy and social work to describe how services are arranged and the kind of interaction they provide to recipients. In this sense palvelumuodosta is an analytical lens that can be applied to a wide range of service sectors, from health care and education to municipal support services and digital public services. The concept emphasizes that the same end goal – helping a person or community – can be achieved through different service models, each with its own institutional setting, delivery mechanisms, professional roles and governance arrangements.
In Finland, the use of palvelumuodosta is guided by a number of legislative frameworks. The Finnish Act
Examples of distinct palvelumuodosta include the municipal health centre model, which combines medical, preventive and social