palautusikkunaa

Palautusikkuna, or return window, is a term used in consumer law and retail to describe a defined period after delivery during which a buyer may return a product for a refund, exchange, or credit. It is most relevant for purchases made at a distance (online, mail order) or outside a seller’s ordinary premises, though many retailers extend the period to in-store purchases as well. The length of the window is influenced by law and by seller policy.

In the European Union, the right of withdrawal generally allows consumers to cancel most distance and off-premises contracts within 14 days of receipt of the goods. Finland implements this directive through its consumer protection framework, and the standard withdrawal period is commonly 14 days. During this time the buyer can return the item without giving a reason and receive a refund of the price paid, including standard shipping in many cases. The seller may require the item to be returned in unused condition and in its original packaging, and the buyer may be responsible for return shipping unless the seller has failed to comply with the law.

There are exceptions and limitations. Sealed goods that cannot be returned for hygiene or safety reasons if unsealed, customized or perishable items, and certain digital products delivered with the consumer’s consent may exclude or limit the right of withdrawal. Digital content provided on a non-tangible medium may be exempt once the consumer has started downloading with consent.

To exercise the right, the consumer should notify the seller within the window, preferably in writing, and arrange the return with proof of purchase. The seller typically refunds using the same payment method within a defined period.