målflöde
målflöde is a concept used in design, service design, and process management to describe the sequence of actions that a person or system undertakes to achieve a specific goal. The term focuses on the path from the initial state to goal completion, including decisions, branches, and handoffs along the way. A målflöde may apply to digital interfaces, physical workflows, or organizational processes and is commonly expressed as a flow diagram, storyboard, or sequence of user stories.
Purpose and use: By outlining the target outcome and the steps required to reach it, this framework
Construction: Start with a clearly defined goal, identify the actors or personas, list the steps and decision
Relation to related concepts: It is related to user journey mapping, process mapping, and service design. While
Example: In an online store, the målflöde for “complete a purchase” includes product search, selection, add to