laatukäsityksen

Laatukäsitys is a Finnish concept that can be translated to "quality perspective" or "quality understanding" in English. It is a holistic approach to quality management that focuses on the perceptions and expectations of customers, users, and other stakeholders. This approach emphasizes the importance of understanding the needs and requirements of these stakeholders in order to design and deliver high-quality products, services, and processes.

Laatukäsitys is often seen as a proactive and preventative approach to quality management, as it seeks to identify and meet the needs of stakeholders before problems arise. This is in contrast to a more reactive approach, which may focus on rectifying defects and fixing problems after they occur. By taking a quality perspective, organizations can build trust with their stakeholders, reduce costs, and improve customer satisfaction.

Laatukäsitys is closely related to the concept of total quality management (TQM), which also emphasizes the importance of customer satisfaction and continuous improvement. However, Laatukäsitys is a more comprehensive and holistic approach that takes into account the complex interactions between various stakeholders, processes, and systems.

In Finnish industry and culture, Laatukäsitys is widely recognized as a key principle for achieving success and competitiveness. It is often considered a key driver for innovation, growth, and customer satisfaction. By adopting a quality perspective, organizations can create a culture of excellence and continuous improvement, which can lead to long-term sustainability and success.

Laatukäsitys has been widely adopted in various industries, including healthcare, manufacturing, and services. It is often used in conjunction with other quality management frameworks and tools, such as ISO 9001 and Six Sigma.