kvaliteedijuhimine

Kvaliteedijuhimine is the Estonian term for quality management. It refers to a systematic approach to ensuring that products, services, and processes consistently meet or exceed customer expectations and organizational goals. This involves planning, controlling, assuring, and improving quality throughout the entire lifecycle of a product or service.

The core principles of kvaliteedijuhimine typically include customer focus, leadership commitment, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. By adhering to these principles, organizations aim to enhance customer satisfaction, increase efficiency, reduce waste, and foster a culture of continuous improvement.

Common tools and methodologies used in kvaliteedijuhimine include statistical process control, Six Sigma, Lean manufacturing, and various quality management systems such as ISO 9001. These frameworks provide structured ways to identify and address quality issues, optimize workflows, and achieve defined quality standards. The ultimate goal is to build robust systems that deliver reliable and high-quality outcomes.