kundtjänstinteraktion
Kundtjänstinteraktion refers to any communication between a customer and a company's customer service department. These interactions can occur through various channels, including phone, email, live chat, social media, and in-person visits. The primary goal of customer service is to assist customers with inquiries, resolve issues, provide information, and process requests.
Effective kundtjänstinteraktion is crucial for customer satisfaction and loyalty. It involves active listening, clear communication, empathy,
Modern customer service often utilizes technology to enhance interactions. This includes customer relationship management (CRM) systems