kuluttajavalitusmenettelyissä
Kuluttajavalitusmenettelyt, or consumer complaint procedures, refer to the established processes and bodies within a country that consumers can utilize to resolve disputes with businesses. These procedures are designed to provide an accessible and often cost-effective alternative to traditional court litigation for settling disagreements related to goods and services.
Typically, consumer complaint mechanisms involve a neutral third party, such as a consumer ombudsman, a consumer
Following the submission of evidence and arguments from both parties, the designated body will assess the case