kuluttajalaki

Kuluttajalaki refers to consumer protection law in Finland. It encompasses a broad range of legislation designed to safeguard the rights and interests of consumers when they engage in transactions with businesses. This body of law aims to ensure fair practices, prevent exploitation, and provide remedies in case of faulty products or services.

Key areas covered by kuluttajalaki include the sale of goods, provision of services, distance selling, doorstep selling, and unfair commercial practices. Consumers have rights related to product quality, warranties, and the right to cancel certain types of contracts. Businesses are obligated to provide accurate information, adhere to agreed-upon terms, and refrain from misleading or aggressive sales tactics.

The Finnish Consumer Authority (Kilpailu- ja kuluttajavirasto) plays a central role in enforcing consumer protection laws. It provides guidance to consumers and businesses, investigates complaints, and can take action against businesses that violate the law. Consumers can also seek assistance from consumer advisors in municipalities or turn to the Consumer Disputes Board for resolution of disputes that cannot be settled directly with the seller or service provider. The goal of kuluttajalaki is to create a balanced marketplace where consumers can make informed decisions with confidence.