korjausvaatimus

A korjausvaatimus, often translated as a claim for rectification or a demand for correction, is a formal request made by a consumer to a seller or service provider when a product or service is found to be defective or not in accordance with the contract. This concept is fundamental in consumer protection laws in many jurisdictions, including Finland where the term originates.

The core purpose of a korjausvaatimus is to prompt the seller to remedy the fault. Typically, the consumer first has the right to demand that the seller rectify the defect. This rectification is usually expected to be carried out without causing undue inconvenience to the consumer and within a reasonable timeframe. If the seller fails to rectify the defect or if the rectification is unsuccessful, the consumer may then be entitled to pursue other remedies, such as a price reduction, cancellation of the contract, or compensation for damages.

For a korjausvaatimus to be valid, the defect must generally be significant and not caused by the consumer's misuse or normal wear and tear. It is advisable for consumers to submit their korjausvaatimus in writing, often through email or registered mail, to ensure there is a clear record of the request. This documentation is crucial if the matter escalates and requires further action, such as involving consumer dispute resolution bodies. The claim should clearly describe the defect and specify the desired remedy.