kliendikoha
Kliendikoha is an Estonian term that translates to "customer location" or "customer place." It refers to the physical or digital space where a customer interacts with a business or organization. This can encompass a wide range of environments, from a physical storefront or office to a website, mobile application, or even a customer service hotline. The concept of kliendikoha is central to customer experience management, as it highlights the importance of understanding and optimizing the touchpoints a customer has with a brand.
Businesses strive to create positive and efficient kliendikohas to foster customer satisfaction and loyalty. This involves
Analyzing and improving the kliendikoha allows businesses to identify potential friction points in the customer journey