kõnehalduse
Kõnehalduse refers to the management of telephone calls. This encompasses a range of activities and technologies designed to handle incoming and outgoing calls efficiently. In a business context, kõnehalduse often involves systems like private branch exchanges (PBXs) or cloud-based call management solutions. These systems can route calls to the appropriate department or individual, provide automated attendant services, manage call queues, and record call data.
Effective kõnehalduse aims to improve customer service by reducing wait times and ensuring callers reach the