incidentskezelés
Incidentskezelés, or incident management, is a structured approach to responding to and resolving disruptions to IT services. The primary goal is to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations. This involves a series of defined steps that guide IT personnel through the lifecycle of an incident.
The process typically begins with incident identification, where a problem is detected or reported. This is
Once the cause is understood, incident resolution and recovery are implemented. This might involve applying a