incidentledningen
Incidentledning refers to the systematic management of unexpected events or disruptions that impact an organization's operations. The primary goal of incidentledning is to restore normal service operation as quickly as possible, minimizing the adverse impact on business operations, thereby ensuring that the best possible quality of service is achieved. This involves a structured approach to identifying, analyzing, and resolving incidents.
A key component of incidentledning is the establishment of clear roles and responsibilities within an incident
The incidentledning process usually involves several stages. Detection and recording of the incident are the initial