igenvendelsesrater
Igenvendelsesrater, often translated as "reversal rates" or "bounce rates" in English, refers to the percentage of a company's initial customer base that ceases to do business with them over a specific period. This metric is crucial for understanding customer retention and the long-term health of a business. A high igenvendelsesrate indicates that a significant number of customers are not finding value in the product or service, leading to churn. Conversely, a low igenvendelsesrate suggests strong customer loyalty and satisfaction.
Businesses track igenvendelsesrater to identify potential problems within their operations, product development, or customer service. Analyzing