hätäkeskuksen
Hätäkeskus, often translated as Emergency Response Centre or Public Safety Answering Point (PSAP), is a central agency responsible for receiving emergency calls and dispatching appropriate emergency services. In Finland, the Hätäkeskus is a nationwide organization that handles all emergency calls made to the numbers 112. When a person dials 112, the call is routed to the nearest Hätäkeskus operator.
The primary role of the Hätäkeskus is to assess the urgency of the situation and gather essential
Beyond simply relaying information, Hätäkeskus operators are trained to provide guidance and support to callers during