hätäkeskusoperaattori

Hätäkeskusoperaattori, often translated as emergency dispatcher or 112 operator, is a professional responsible for receiving and processing emergency calls in Finland. They work at hätäkeskukset (emergency response centers) and are the first point of contact for individuals seeking assistance from emergency services such as the police, ambulance, and fire departments. When a call is received, the operator gathers crucial information about the nature of the emergency, the location, and the people involved. This information is vital for assessing the situation and determining the appropriate response.

Using specialized computer systems, the Hätäkeskusoperaattori dispatches the necessary emergency units to the scene. This involves coordinating with various rescue services and ensuring that resources are allocated effectively. They also provide initial guidance and instructions to the caller, often offering life-saving advice until professional help arrives. The role demands excellent communication skills, quick thinking, and the ability to remain calm under pressure. Hätäkeskusoperaattorit undergo rigorous training to handle a wide range of emergency scenarios and are an integral part of Finland's public safety network.