Hätäkeskusoperaattorit
Hätäkeskusoperaattorit, often referred to as dispatchers or emergency operators, are the first point of contact for individuals requiring emergency services in Finland. They work at hätäkeskukset, which are central emergency response centers. Their primary role is to receive emergency calls from the public and dispatch the appropriate assistance, which may include police, ambulance, or fire services.
When a caller contacts the emergency number 112, the hätäkeskusoperaattori is responsible for gathering crucial information
Based on the information received, the operator then assesses the situation and determines the necessary resources.