gæðaviðmiðun
Gæðaviðmiðun is an Icelandic term that translates to "quality benchmarking" or "quality reference" in English. It refers to the process of establishing and using standards or benchmarks to evaluate and improve the quality of a product, service, process, or system. This involves identifying key performance indicators (KPIs) and metrics that are considered indicative of high quality and then comparing the current state against these established benchmarks.
The concept of gæðaviðmiðun is widely applied across various sectors, including manufacturing, healthcare, education, and public
The primary goal of gæðaviðmiðun is to foster a culture of continuous improvement. By understanding where performance