forgotpassword

Forgot password is a user account recovery feature used by online services to restore access when a password is forgotten. It is commonly implemented as a password reset flow and aims to verify the user’s identity and allow the creation of a new password without exposing sensitive information.

Process and flow: A user who cannot recall their password selects a “Forgot password” option on the sign-in page and provides an identifying credential, such as a username, email address, or phone number. The service then attempts to verify identity by sending a time-limited reset token or link to the registered contact method, or by prompting additional verification steps such as security questions or multi-factor authentication. The user follows the reset link or enters the received code to access a page where a new password can be chosen. The reset token typically expires after a short period and is usable only once. After a successful reset, protective measures such as requiring re-authentication for sensitive actions may be applied.

Security considerations: Password reset flows are a common target for phishing and account takeover, so protections include token randomness and expiry, rate limiting, monitoring for unusual activity, and encouraging or requiring multi-factor authentication. Best practices also involve not disclosing whether an account exists, blocking repeated failed attempts, and guiding users toward strong, unique passwords or passwordless options.

Alternatives and enhancements: Some services offer passwordless logins, passkeys, or recovery via trusted devices, all of which reduce reliance on traditional password resets.