escalatieverantwoordelijke
The term escalatieverantwoordelijke refers to the person in an organization who is charged with overseeing the escalation process. Their main function is to ensure that issues or incidents that cannot be resolved at the front line are promptly moved to the next appropriate level and that the resolution is completed within agreed service levels.
Key responsibilities include monitoring incident queues, identifying cases that warrant escalation, coordinating with technical or specialist
An escalatieverantwoordelijke must possess strong diagnostic skills and in many organisations a solid understanding of the
The position is particularly critical in customer‑facing and IT service management contexts, where delayed or inefficient