ePostKonto

An ePostKonto is a secure electronic mailbox provided by the Swiss government to facilitate official digital communication between citizens, businesses, and public authorities. Introduced in 2016 as part of Switzerland’s digitalization efforts, the ePostKonto replaces traditional paper-based correspondence with secure, encrypted digital messages. It is managed by the Swiss Post, which operates as the designated service provider under contract with the federal government.

The ePostKonto allows users to receive legally valid electronic documents, such as tax notices, court summonses, or administrative communications, directly in their inbox. Unlike standard email, messages sent via ePostKonto are legally binding, ensuring compliance with Swiss regulations. Users can access their accounts through a web portal, mobile app, or SMS notifications, with multi-factor authentication ensuring security. The service is free for Swiss residents and businesses, though some additional features may require a subscription.

To register, individuals must provide proof of identity, such as a passport or ID card, and verify their address. Businesses must register with a valid company registration number. The ePostKonto is widely adopted by federal agencies, cantons, and municipalities, though some local authorities may still use alternative systems. Users can also opt to receive paper copies of documents if needed, though this is not the default setting.

The ePostKonto aims to streamline administrative processes, reduce environmental impact by minimizing paper use, and improve efficiency in government services. It is part of Switzerland’s broader digital infrastructure, which includes the SwissID authentication system and the eIDAS framework for cross-border electronic transactions. As of recent years, the service continues to expand, with efforts to enhance usability and integration with other digital platforms.