dienstverleningspilots
Dienstverleningspilots, also known as service pilots, are a concept in the field of public administration and service delivery, particularly in the context of digital transformation and innovation. The term originates from the Dutch language, where "dienstverlening" means service delivery and "pilot" refers to an experimental or trial project. Dienstverleningspilots involve the implementation of new or improved service delivery models on a limited scale, typically within a specific geographic area or for a particular group of users. The primary goal is to test and validate innovative approaches to service delivery before rolling them out more widely.
These pilots can take various forms, including the use of new technologies such as digital platforms, artificial
The concept of dienstverleningspilots is gaining traction in many countries as governments seek to improve the